"Your Call Is Sort Of Important to Us. Please Tweet or Text For Prompter Service."
Filed under: Shopping, Consumer Issues
It’s no secret that no one likes waiting on hold for a customer service representative — but it happens all the time. According to a recent survey of 500 consumers by ResearchNow for TalkTo, more than 85 percent of people say they are put on hold every time they call a business.
Half of them spend, on average, 10 to 20 minutes on hold per week, which amounts to 13 hours per year or about 43 days over a typical lifetime. And when they finally get someone on the phone, 48 percent of survey…
“Your Call Is Sort Of Important to Us. Please Tweet or Text For Prompter Service.” originally appeared on DailyFinance.com on 2013-01-26T06:00:00Z.
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