For Better Customer Service, Should You Tweet That Complaint?
When your cable goes down, the airline loses your luggage or your new laptop won’t boot up, you can phone the company’s customer service line and watch a chunk of the day disappear while you wait on hold for your chance to argue with a call-center representative.
Or you can fire off a quick Tweet or post on the company’s Facebook wall and go about your day.
Not surprisingly, many people now choose the latter course. According to a survey by social media research firm NM Incite, 47% of social…
For Better Customer Service, Should You Tweet That Complaint? originally appeared on DailyFinance.com on 2012-11-07T18:00:00Z.
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